How to get help
Where to look when something is unclear: search this help center, ask your agent — it reads these pages and your account — and, for billing, refunds or account deletion, write to the team.
TL;DR: Search here first, then ask your agent in the app, by email, in Slack or on WhatsApp. It reads this help center and your live account, so it answers with your numbers. When something needs a person, such as billing, a refund or deleting your account, the agent hands your case to the Autron team, who reply by email. You can also write to hello@autron.ai.
Search this help center
The pages here are short and current, and the search box on the help center home finds them by title, summary or heading. Each collection page groups the articles for one part of the product, and every article links to its neighbours at the bottom.
Ask the agent
Most questions — how something works, why a number looks the way it does, what the engine did on a product — are best asked in the app. The agent reads these pages as well as your live account, so it answers "why is my ACoS up this week?" with your numbers rather than a generic paragraph.
- In the app: agent.autron.ai — start a new chat.
- By email: every account has its own agent address. Find yours under Settings → Integrations and write to it, or copy it into a thread. See Email your agent.
- In Slack: mention or message it once connected. See Connect Slack.
- On WhatsApp: link your phone in Settings → Integrations. See Chat with your agent on WhatsApp.
If it cannot do something — a tool that fails, an Amazon error it cannot work around — it says so rather than retrying quietly, and tells you what to do next.
Before you write to anyone
Two things that save a round trip:
- Check Today. If Amazon needs reconnecting or your history is still syncing, Today says so at the top. Reconnecting takes about a minute, and a first sync finishes on its own. See Amazon needs to be reconnected and Data still syncing.
- Ask the agent what happened. "What has the engine changed on this product this week?" covers the ad engine's work. The Action log lists the changes you made through the agent.
When it needs a person
Some things are the team's to do:
- billing questions, invoices and refunds
- deleting your account and its data — there is no self-serve delete; see Stop the engine or disconnect Autron
- changing your company name (Settings → Company shows the company reference to quote)
- anything legal or privacy-related, or a problem the agent cannot work around
Ask the agent, in the app, by email, in Slack or on WhatsApp, and it can hand your case to the Autron team with a summary of what you asked and what it already checked, so you don't have to explain twice. It does this for refunds and billing, deleting your account or data, anything legal, a bug it cannot work around, or whenever you ask for a person. The team replies by email to the address you sign in with. From Claude or ChatGPT, email the team instead.
Or email hello@autron.ai, which reaches the team. Write from the address you sign in with, and name the seller account if it concerns one.