Chat with your agent on WhatsApp
Link your phone once from Settings → Integrations, then ask your agent questions, send it screenshots and get your routine reports in WhatsApp. How to connect, what it can do there, and how to disconnect.
TL;DR: Open Settings → Integrations → WhatsApp → Connect and send the message it prepares from your phone — scan the code on a computer, or tap Open WhatsApp on your phone. Your agent then answers you in WhatsApp, reads photos and screenshots, and can deliver routine reports there. Changes are finished in the app.
Your agent can chat with you in WhatsApp. Link your phone once from Settings → Integrations, and you can ask it questions, send it screenshots, and have your routine reports arrive there — the same agent you use in the app.
Autron's WhatsApp number is +1 617-858-8087, and it appears in WhatsApp as Autron.
Connect your phone
- In the Autron app, open Settings → Integrations and click the WhatsApp row.
- The Connect WhatsApp dialog prepares a message for you:
- On a computer, scan the code with your phone's camera. WhatsApp opens on your phone with the message ready.
- On your phone, tap Open WhatsApp.
- Send the message. Your agent replies with a welcome naming your account, and the row changes to Connected, showing the end of your number.
If neither way opens WhatsApp, open Can't scan? Send the message yourself in the dialog, and send the message shown there to +1 617-858-8087 from the phone you want to link.
Each Autron user links their own phone, and a phone can be linked to one Autron account at a time.
What your agent can do in WhatsApp
- Answer questions about your account — spend, sales, campaigns, products — the same as in the app. A long answer is split across several messages.
- Read photos and screenshots. Send a JPEG, PNG or WebP image up to 5 MB, with or without a caption.
- Keep the conversation going. Your WhatsApp messages form a chat in the app, marked with the WhatsApp icon in your sidebar. After 24 hours without a message, your next one starts a new chat.
Your agent answers about the workspace you have open in the app. If you switch workspace there, WhatsApp follows.
WhatsApp is for questions. If you ask your agent to change something — pause a campaign, adjust a bid — it explains what it would do and gives you a link to finish it in the app, where you can review and approve it.
Voice notes, videos, documents and locations aren't supported yet. Your agent tells you so, and asks you to type your question or send a screenshot instead.
Get routine reports in WhatsApp
Once your phone is connected, you can add it to any routine you own:
- Open the routine and find its channels.
- Click Add Channel and choose WhatsApp. It delivers to your own linked number.
If you've messaged your agent in the last 24 hours, the report arrives as a normal message — up to two, with a link to the full run in the app when it's longer. Otherwise WhatsApp only allows a short notice — "Your scheduled routine … has finished and your report is ready" — with a Show me button. Tap it and the full report follows.
To ask about a report, reply to that message (press and hold it, then Reply). Your question goes into that run's conversation, with the report as context.
Disconnect
In Settings → Integrations, click the connected WhatsApp row and choose Disconnect. Your agent stops answering that number, routines stop delivering to it, and anything waiting on your phone is cancelled.
If you connect again later, routines that delivered to WhatsApp show it as Disconnected. Remove WhatsApp from the routine and add it again to start receiving reports.
When this does not work
| What you see | What to do |
|---|---|
| "That code has expired or was already used" | Codes last 10 minutes and work once. Open the Connect dialog again, or click Get a new code. |
| "This number isn't linked to an Autron account yet" | You messaged from a phone that isn't connected. Connect it from Settings → Integrations. This reply is sent at most once a day, so later messages get no answer until you connect. |
| "This number is already linked to another Autron account" | Disconnect it in the other account first, then connect it here. |
| "Your Autron account already has a WhatsApp number linked" | Disconnect the current number in Settings → Integrations, then connect the new one. |
| "You're sending messages faster than I can answer" | Wait a few minutes. A single conversation takes up to 20 messages an hour. |
| A routine shows WhatsApp as Disconnected | Remove WhatsApp from the routine and add it again. |
If something else goes wrong, email hello@autron.ai.