Email your agent
Every user gets their own agent email address. Email it directly, CC it into a thread so it reads along, or tag it to get an answer — plus who is allowed to use it and how approvals by reply work.
TL;DR: Every Autron user has their own agent email address, shown in Settings → Integrations under Email. Email it directly and it answers; Cc or Bcc it on a thread and it reads along quietly until you tag it with @autron. Only you and your company's members get answers about your account, and nothing in your account changes from an email without your approval.
Your agent has its own email address, and it works with no setup — the address is live from the moment you first open Settings → Integrations. You can write to it directly, or put it on a thread you are already having with someone else.
Finding your address
Go to Settings → Integrations and click the Email row. The Email your agent dialog shows your address, with a button to copy it, Download contact card, and Send me a test email.
Pressing Send me a test email is the quickest way to get set up: the mail arrives from your agent's address, so replying to it starts a conversation, and your mail client will remember the address from then on.
Tagging your agent
To ask your agent something on a thread with other people, tag it — write @autron anywhere in your message, or paste its email address into the body. Tagging is how your agent knows a message is meant for it rather than for the other people on the thread.
You do not need to tag it when you email it directly. If your agent is the only person you are writing to, it answers.
What happens depends on where you put the address
This follows ordinary email etiquette, so it mostly does what you would expect:
- To — your agent answers, and replies to everyone on the thread. Tagged or not.
- Cc, and you tag it — your agent answers the thread, replying to everyone.
- Cc, no tag — your agent reads along quietly and says nothing. The thread becomes context it can use when you do ask it something.
- Bcc, and you tag it — your agent answers only you. Because a Bcc is invisible to the rest of the thread, replying to everyone would give away that you had copied it in.
- Bcc, no tag — your agent reads along quietly, and nobody else on the thread knows it is there.
Who is allowed to use your address
Possession of the address is not permission to use it — being able to Cc it onto a thread with other people is the entire point, so it is not a secret. What decides is who sent the message:
- You and members of your company can have your agent look at your account, answer questions about it, and propose changes for you to approve — unless someone from outside your company has written on the thread (see below).
- People you introduce on a thread — an agency, a colleague at another company — can ask questions and get answers from the conversation itself, but your agent will not look up your account data, export anything, or make changes for them. It will tell them to ask a member of your team.
- Anyone else is ignored. If someone who has nothing to do with your account emails your address, nothing happens and nobody gets a reply.
Once someone from outside your company has written on a thread, your agent makes no changes and no exports on that thread — for you or anyone else on it. It still answers questions. To act on your account, start a fresh email to your agent with only your team on it, or ask in the app.
Your agent also checks that a message really came from who it says it came from, using the standard email authentication (DKIM and DMARC) that Gmail, Outlook and Google Workspace set up automatically. A message that cannot be verified is not acted on. If that happens to a message that claims to be from you or a colleague, you get an email explaining it.
Approving changes by reply
Nothing in your account changes from an email without your approval. When a change needs it, your agent either emails you a request — reply YES to approve or NO to decline — or points you to the conversation in the app to approve it there. Nothing runs until you answer, and a request by email expires after 72 hours.
Your whole reply has to be just the decision. If you add a condition — “Yes, but lower it to 0.50” — your agent treats it as a conversation rather than an approval, and will come back to you. That is deliberate: it should never act on a version of the request you did not agree to. You can also just reply with a question.
Cutting off access
In Settings → Integrations, click the Email row. Next to your address, open the ⋮ menu and choose Revoke access…, then confirm with Revoke access.
Use this if you need to cut off someone you introduced on a thread — an agency you have stopped working with, say — or if an approval is waiting on a reply you no longer want answered. Everyone you introduced loses access immediately and every pending approval is cancelled.
Prefer Slack?
Your agent works the same way in Slack — mention it in a channel or send it a direct message. See Connecting Slack to Autron.