Help Center
Troubleshooting
Connections, syncing, sign-in, and campaigns that are not delivering.
Looking for something else? Browse all collections or search the help center.
Campaigns getting no impressions
The three usual reasons an engine campaign is not being shown — no Buy Box, an ineligible or out-of-stock product, or a target so tight the engine bids too low — and how to check each one.
Amazon needs to be reconnected
Why Autron's access to an Amazon account lapses, how to tell, the one-minute fix, and what to do when reconnecting does not stick.
Data still syncing, or numbers that look behind
How long the first sync takes, why some figures lag Amazon by a day or more even afterwards, and what to check when a number is missing.
Sign in, reset or change your password, and change your email
How to sign in with Google, an emailed link or a password, reset a forgotten password, change or set your password in Settings → Account, change your sign-in email, and what to do if you are asked to connect Amazon when your team already has.